Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Shipping costs is calculated automatically in your cart based on your address. We offer two options you can choose from Economy and Express shipping.
All orders are shipped with TNT Express or DHL within 24 hours and most packages arrive within 3-5 business days. In rare cases, TNT Express or DHL loses a package and it takes up to 10 days to deliver. When your order is shipped, you will receive a notification with a tracking number.
We charge 0% sales tax to individuals outside the EU and all businesses inside and outside the EU.
We charge 21% sales tax to EU based individuals.
We’re not responsible for any customs or duty charges upon import.
Yes we ship worldwide, for some countries you need to contact us for a shipping quote. You will get an message in your cart if this is applicable to your country. We’re is not responsible for any customs or duty charges upon import.
Go to my account Register your email address we will send your account password to this email address.
No we don’t save creditcard information.
We try our best to ship all in one time, it my happen that you get two shipments when products are not instock. When possible, items from multiple orders will be combined into the same package.
If you need to swap an item
Returns, Exchanges and Service
Consumers accounts can return their order within 30 days We will accept a refund for store credit or exchanges, business accounts these are not eligible for returns.
We are only people, we can make mistakes too. No problem we will fix it! Just contact us here.
Please contact us so we can investigate. Please also send us your pictures of the damaged goods. We do our best to find a solution!
If your return is authorized you will receive the return address by mail. Don’t ship without authorization, we don’t accept mail on our warehouse! We have a special return address.
Please contact us as soon as possible before the shipment is sent. Unfortunately, we cannot give you a refund if it is no longer possible to change the address because the order has already been sent.
If you have a costumer account and your order has not yet been sent, you can cancel it. Unfortunately you cannot change the order. Business accounts cannot cancel their order.
If this is possible you will have an pre-order button showing on the product page.
Yes you can order some spare parts, contact us about the parts you need and we let you know what is possible.
Unfortunately it can happen that your product is broke or does not function the way it should. In that case contact us and send us the pictures of the part that is broken. We will eater send you a replacement or ask you to ship the product to our service department where we will fix the problem.