Common queries answered

Frequently asked Questions

All orders are shipped with TNT Express or DHL within 24 hours and most packages arrive within 3-5 business days. In rare cases, TNT Express or DHL loses a package and it takes up to 10 days to deliver. When your order is shipped, you will receive a notification with tracking number.

Consumers accounts can return their order within 30 days We will accept a refund for store credit or exchanges, business accounts these are not eligible for returns.

Go to my account login then go to Addresses here your can change/delete your addresses.

Go to my account login then go to Orders here you can see the current order status. When your order is shipped you will receive the Track and Trace email.

If you have a question about your order or product then you need to open a ticket here.

Please contact us as soon as possible before the shipment is sent. Unfortunately, we cannot give you a refund if it is no longer possible to change the address because the order has already been sent.

Yes we ship worldwide, for some countries you need to contact us for a shipping quote. You will get an message in your cart if this is applicable to your country. We’re not responsible for any customs or duty charges upon import.

We try our best to ship all in one time, it my happen that you get two shipments when products are not instock. When possible, items from multiple orders will be combined into the same package.

Yes you can order some spare parts, contact us about the parts you need and we let you know what is possible.

Unfortunately it can happen that your product is broke or does not function the way it should. In that case contact us and send us the pictures of the part that is broken. We will eater send you a replacement or ask you to ship the product to our service department where we will fix the problem. 

We accept a various payment options like PayPal, Visa, MasterCard, American Express, Maestro, CartaSi, Cartes Bancaires, Apple pay and spread payments. You can find all our payment options here.

Still need help?

Contact us ....

If you have a support question about your order then you need to open a ticket here.

For other questions you can use the from below.

Toy group bv

1:14 Customs is part of the Toy Group BV
Om de kamp 17
7964KT Ansen
The Netherlands

Our opening hours are from 9:00 until 17:00 mon-fri CET time, our current time is

Phone: +31-(0)512-712096

Chamber of commerce 24410647
TAX number: NL817708480B02
Bank IBAN: NL80 INGB 0008 2937 29

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